Shipping policy

Last updated: 10/07/2026

Thank you for shopping with us. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you via email.

2. Shipping Time

We ship internationally. Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing.

Please note: shipping times are estimates and are not guaranteed. Factors such as customs clearance, local courier delays, weather conditions, and public holidays may affect delivery times beyond our control.

3. Total Estimated Delivery Time

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

[Optional: Add details here, e.g. "We offer free shipping on orders over $X" or a breakdown of shipping costs by region.]

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.

6. Customs, Duties, and Taxes

We ship internationally, and your order may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please contact your local customs office for more information before placing your order.

7. Delays

Occasionally, shipments may be delayed due to circumstances beyond our control, such as customs processing, carrier delays, extreme weather, or high shipping volumes during peak seasons (e.g. holidays). We appreciate your patience and understanding in these situations.

8. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately at [Insert Support Email] — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been dispatched.

9. Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local courier office first. If the issue is not resolved, contact us at [Insert Support Email] within [Insert Number] days so we can investigate.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

• Store Name: Zavory
• Website: Zavory.co.uk